🐾 Fur Get Me Not

Support

Need help or have a suggestion? We'd love to hear from you.

We usually reply within a couple of days.

How do I add another pet?

On the Today screen, tap + Add pet, or go to Profile → + Add a pet. The free plan includes one pet; Pro allows unlimited pets.

How do I share care instructions with a sitter?

Tap 📋 Sitter Pass at the top of the app, choose which pets the sitter is watching, then tap Share PDF to text, email or AirDrop it (or send it with any app on Android).

How do I restore my Pro subscription on a new phone?

Open the upgrade screen (Profile → Upgrade to Pro) and tap Restore purchases.

iPhone: be signed in with the same Apple ID you subscribed with.
Android: be signed in to the Play Store with the same Google account you subscribed with.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Fur Get Me Not Pro → Cancel.
Android: open the Google Play Store app → tap your profile picture (top right) → Payments & subscriptions → Subscriptions → Fur Get Me Not Pro → Cancel subscription. You can also do this at play.google.com/store/account/subscriptions.

Either way, you keep Pro until the end of the current period. Deleting the app does not cancel the subscription.

Where is my data stored?

On your phone, and synced securely to our cloud database so everyone in your household sees the same pets and records. See our Privacy Policy.

How do I share with family or a sitter?

Tap your initial (top right) and invite someone. They download the app, sign in and enter the invite code. Codes expire after 7 days.

How do I delete my account?

Tap your initial (top right) → Delete account → Delete forever. If you own your household, this also deletes the household and all of its pets and records for everyone in it.